Delivering performance and peace of mind with the highest quality Original Equipment Manufacturer (OEM) repairs, CONMED has a range of flexible service programs designed to meet the unique needs of your budget and schedule.
Why CONMED OEM Repairs?
With OEM repairs from CONMED, you have the accountability and peace of mind that your device was repaired to highest possible standards. CONMED Shield Service Program is FDA-regulated ISO 13485 certified, so you can guarantee that all our repair components are manufactured to exacting tolerances and design requirements and that your product meets all appropriate standards and testing specifications.
“The Service Agreements our facility maintains with CONMED are of the utmost importance. We are provided with the peace of mind, knowing that our equipment is always at peak performance. Next day replacement for equipment sent for repair, allows us to continue operating at full speed. I have been approached on numerous occasions by outside repair services; but have always declined due to the superior service provided by CONMED."
-Anita Cockman, Materials Manager
Orthopedic Surgical Center, NC
Contact Us
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| Benefits |
Shield |
Shield Plus
|
Shield Standard |
| High-Quality OEM Repairs | X | X | X |
| Complimentary Overnight Product Replacement* | X | X | X |
| Complimentary In-service Training | X | X | X |
| Predictable Fixed Fee | X | X | |
| Unlimited Repairs | X | X | |
| Priority Service | X | X | |
| Staff Education & Continuing Training | X | X | X |
| On-Site Inspection & Maintenance | X | ||
| Annual Reporting & Reviews | X |
From large health systems to surgeon-owned ASCs, CONMED has three flexible service programs designed to provide fast, high-quality repairs that meet your unique needs, schedule and budget:
Shield at a Glance: Flexible to Meet Your Needs
| Advanced Visualization (Imaging) | Orthopedics | ||||
| Imaging | Scopes | Hall® Powered Instruments |
Hall® Powered Instruments Accessories |
Arthroscopy (Resection, Fluids, Ablation) |
|
| Camera Heads | Arthroscopes | Handpieces (Battery, Electric, Pneumatic) |
Bur Guards | Shaver Handpieces |
|
| Camera Consoles | Laparoscopes | Attachments |
Power Cords | Manual Instruments | |
| Light Sources | 3D Laparoscopes | Battery Chargers |
Hoses | Power Consoles | |
| Printers | Power Consoles |
Regulators | Ablation Generators | ||
| Digital Image Capture | Adapters | Irrigation Pumps | |||
| Monitors | Foot Pedals | Limb Positioning Devices | |||
| Insufflators | Lithium Batteries | Remotes | |||
| 3D Camera Heads | Foot Pedals | ||||
| 3D Camera Consoles | Power Cords | ||||
The CONMED Shield Service Programs are available for the following products:
Shield Service
Complete Program
Shield Service
Plus Program
Shield Service
Standard Program
CONMED's Shield Service Complete program is our most comprehensive service coverage program. It provides priority access to the latest specialized technology and precise analysis from CONMED-trained technicians.
CONMED’s Shield Service Plus Program gives you comprehensive service and maintenance coverage on your devices at a fixed annual, quarterly or monthly fee.
An ideal solution for smaller healthcare providers, CONMED’s Shield Service Standard program delivers high-quality OEM service when the equipment you have needs servicing.
Benefits:
- High-Quality OEM Repairs on All Serviceable CONMED Products, including Design Upgrades
- Overnight Product Replacement*
- Scheduled On-Site Fleet Management from CONMED technicians
- Predictable Fixed Fee
- Unlimited Repairs
- Staff Education and Continuing Training
- Priority Service
- Annual Reporting
- Customizable
Benefits:
- High-Quality OEM Repairs on All Serviceable CONMED Products and Accessories, Including Design Upgrades
- Overnight Product Replacement*
- Predictable Fixed Fee
- Unlimited Repairs
- Staff Education and Continuing Training
-
Priority Service
Benefits:
- High-Quality OEM Repairs on All Serviceable CONMED Products and Accessories, Including Design Upgrades
- Overnight Product Replacement*
- Staff Education and Continuing Training
An industry first, the “Worry-Free” Battery Warranty Program eliminates the uncertainty and sudden costs of unexpected failure of lithium ion batteries used with Hall® Powered Instruments. For a fixed monthly fee, CONMED will replace any non-functional batteries for a three-year term.
Benefits:
- No initial battery purchase expense
- No surprise expenses, fixed monthly billing
- Free financing with monthly payments**
- Ability to use operations budget over capital budget
- Next day delivery at no additional cost
*Repairs must be received by 4:00 PM EST Monday-Friday to confirm next day delivery. When we ship you a replacement product, you keep the replacement. Some customers prefer to get their original equipment back. In this case, we will ship you a loaner for immediate use. You can then ship your product to be repaired back in the loaner box. After we complete the repair, we will ship you back your product and you can return the loaner in that shipping box. Most repairs take 1-2 days.
**Subject to finance approval.
© Copyright 2020 CONMED Corporation. All Rights Reserved.
Learn more about CONMED's Shield Service Programs
“Worry-Free” Battery Warranty Program for Hall® Powered Instruments
The CONMED Shield Service Programs are available for the following products:
Shield at a Glance: Flexible to Meet Your Needs
From large health systems to surgeon-owned ASCs, CONMED has three flexible service programs designed to provide fast, high-quality repairs that meet your unique needs, schedule and budget:
“Worry-Free” Battery Warranty Program for Hall® Powered Instruments
| Benefits |
Shield |
Shield Plus
|
Shield Standard |
| High-Quality OEM Repairs | X | X | X |
| Complimentary Overnight Product Replacement* | X | X | X |
| Complimentary In-service Training | X | X | X |
| Predictable Fixed Fee | X | X | |
| Unlimited Repairs | X | X | |
| Priority Service | X | X | |
| On-Site Inspection & Maintenance | X | ||
| Staff Education & Continuing Training | X | X | X |
| Annual Reporting & Reviews | X |
| Advanced Visualization (Imaging) | Orthopedics | ||||
| Imaging | Scopes | Hall® Powered Instruments |
Hall® Powered Instruments Accessories |
Arthroscopy (Resection, Fluids, Ablation) |
|
| Camera Heads | Arthoscopes | Handpieces (Battery, Electric, Pneumatic) |
Bur Guards | Shaver Handpieces |
|
| Camera Consoles | Laparoscopes | Attachments |
Power Cords | Manual Instruments | |
| Light Sources | 3D Laparoscopes | Battery Chargers |
Hoses | Power Consoles | |
| Printers | Power Consoles |
Regulators | Ablation Generators | ||
| Digital Image Capture | Adapters | Irrigation Pumps | |||
| Monitors | Foot Pedals | Limb Positioning Devices | |||
| Insufflators | Lithium Batteries | Remotes | |||
| 3D Camera Heads | Foot Pedals | ||||
| 3D Camera Consoles | Power Cords | ||||
SHIELD
Service Programs
SHIELD
Service Programs
SHIELD
Service Programs